FAQ

Steam Money is not applicable on this site. You should top up the balance separately.

Note! Payments may arrive with a 5-10 minutes delay. If your issue is not resolved within 1 hour, contact our support team again and specify the payment details: info@led-skins.com

If you fail to sell your item, and the dialogue box is forbidden on the website, close the tab and visit the website again. If it does not help, clean the browser history.

To withdraw your items, press the SEND button during 1 hour before they are sold.

The item value is returned to the user’s balance if it has not been claimed within 1 hour.

Be sure to check your account exchanges on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure that there is no ban 7 days after the password had been changed.

Go to your profile and click the "send" on a item of your interest

The "get" button will appear, and take you directly to the exchange on Steam.

The case / collection becomes unavailable if it does not contain all the items that are listed in the case / collection. This was done for the sake of honest randomness. Bots monitor trading platform and purchase the missing items all the time.

Bot cannot send you the item in the following cases:

1. You have blocked exchange (came with the new device, recently changed the password / e-mail, changed the Steam Guard security settings have VAC-ban, etc.).
2. You have hidden tools in Steam privacy settings (Check it)
3. Check your trade-link in their profiles and settings Steam – they should be matched.
4. Bot has problems with the connection to the Steam; it occurs rather frequently. In fact, the problem is in the Steam, not about you. Besides, the Bot could be banned. If it happens, contact the Help Desk and give a detailed description of the problem (info@led-skins.com)
5. Full value of the item will be returned on your balance if you have not taken it for an hour.